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Shipping & Returns

We offer FREE SHIPPING to the US and Canada for all orders over $100.00 in value. MEMBERS in the US and Canada get FREE SHIPPING on all orders over $50.00 in value. Sign up for a free membership account

For orders outside the US and Canada, we will reduce your regular shipping charge by an equivalent amount for all orders over $100.00 in value ($50.00 for Members).

We ship wine labels all over the world and generally offer two different shipping options, Regular and Express. Depending on your location, we use different methods as follows:

USA

Regular Delivery ($6.50)

This option utilizes the US Postal Service's Priority Mail service. With this option please allow between 6 and 10 business days for delivery from the date of order.

Express Delivery ($39.00 - $52.00 for AK/HI)

Stoney Creek uses FedEx overnight as our Express delivery option in the USA. With this option, orders are fast-tracked, and usually shipped within 48 hours (weekends and holidays excluded). Expect delivery 2-3 business days from the date of the order. Please note that a signature confirmation is required upon delivery.

Canada

Regular Delivery ($6.50)

Orders placed with Regular shipping use Canada Post's lettermail. Due to the inconsistent delivery standards of this service, please allow up to 3 weeks for delivery of your order from the date of shipping.

Express Delivery ($39.00)

Stoney Creek uses FedEx overnight as our Express delivery option in Canada. With this option, orders are fast-tracked, and usually shipped within 48 hours (weekends and holidays excluded). Expect delivery 2-3 business days from the date of the order. Please note that a signature confirmation is required upon delivery.

International

Regular Delivery ($16.00 and up)

This option utilizes The US Postal Service's Global Priority Mail service. With this option please allow between 8 and 12 working days for delivery from the date of order.

Express Delivery ($52.50 and up)

Stoney Creek uses FedEx overnight as our Express delivery option for International orders. With this option, orders are fast-tracked, and usually shipped within 48 hours (weekends and holidays excluded). Expect delivery 2-4 days from the date of the order. Rural destinations may take longer depending on your location. Please note that a signature confirmation is required upon delivery.

PopUp  Click here for Shipping cost calculator

With all orders, it is Stoney Creek's goal to beat our standard guidelines and get your labels to you ahead of schedule. However, we have no control over either Canada Post or the US Postal Service and delays do occur from time to time.

Please be aware that orders outside of the USA and Canada may be subject to customs charges upon entering your destination country.


Refund & Return Policy

Stoney Creek Wine Press guarantees your satisfaction 100%. If, for any reason, you are not satisfied with the services and products we have provided you with, contact our customer service team and they will work with you and do whatever it takes to resolve the situation to your satisfaction.

You can contact our customer service team by phone at 1-866-858-4453 or by email at info@stoneycreekwinepress.com.

  • Overall Satisfaction10 out of 10

    Great Service. Friendly staff!

    AB
  • Overall Satisfaction10 out of 10

    Very pleased with service & product.

    tony
  • Overall Satisfaction9 out of 10

    Thank you do much! I can't wait for the next label making party!

    laura
  • Overall Satisfaction10 out of 10

    This is the second time I have used this company for wine labels. Customer service noted a small error in my order and alerted me immediately. Customer service was excellent. Product excellent, time to process order, excellent.

  • Overall Satisfaction9 out of 10

    Fantastic product easy to order and labels look really awesome

    Gibby
  • Overall Satisfaction10 out of 10

    I was in a bit of a rush, to receive the product I wanted so I used the express shipping. Turns out that it was redicously fast so I probably didn't need to as I received my order in just two days. The customized label I ordered were very nice. I would buy again from this company.

  • Overall Satisfaction10 out of 10

    Great product and customer service. Order was complete and delivered very fast.

    Sam
  • Overall Satisfaction10 out of 10

    Sherry Van Gool was the person who I was in contact with about changing a detail on my order. Not only did she promptly answer all my questions, she did an amazing job fixing my order. People like her make me a return customer. Big thanks to Sherry!!!

  • Overall Satisfaction10 out of 10

    product looks amazing brought tears to me and my fiances eyes when we opened up the package incredible work thanks so much

    beaver
  • Overall Satisfaction9 out of 10

    Mistake with order was quickly corrected. Second time using this company and will definitely use again in the future.

 

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CALL US 1-866-858-4453 toll-free   Hours: M-F 8:30 am-5:00 pm PST   EMAIL US info@stoneycreekwinepress.com
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